Ask NHS

Introducing Olivia, your new virtual nurse.

Meet our newest member of staff here to guide you through your personal healthcare needs on demand 24/7, 365 days a year!

As a patient registered at Halesowen Medical Practice, you will be invited to take part in the trial of a new mobile platform with a virtual nurse called the Sensely Mobile Triage App.

Olivia, Sensely’s virtual nurse gathers information by asking questions, as any clinician would in a person-to-person interaction. She will then direct you to the appropriate healthcare or resource including:

  • Symptom checker
  • Book a GP appointment
  • Healthcare information through NHS Choices
  • Information about patient services

Interaction with your virtual nurse allows you to be in control and receive fast, easy, personal and confidential access to the highest standards of healthcare.

Download the app on the Apple App store or on Google Play.